CFO20203. The Future of Finance is Customer-Centric (sponsored by Versapay)

Not long ago, all but your biggest customers had to submit to your invoicing and payment processes. Now, due to changing expectations, shifts in workforce demographics, and the “new normal” of remote work, even your smallest customers demand an invoicing and payment experience that works for them. In order to succeed in today’s environment, organizations must put their customers at the center of everything they do.

This session will explore the current state of B2B finance departments, the challenges of traditional AR processes, and the technology required to drive growth and scale.

Learning Objectives:

• Determine what is a Customer-Centric approach to B2B Finance and the economic and lifestyle factors driving this change
• Illustrate from real examples how focusing on the customer experience can improve cashflow
• Discover what technology you need to drive this change